If you really want a brand-new phone but the budget is a bit tight, you’ve probably considered getting a loan or at least pay for the device on an installment basis. Samsung actually has an option for its customers called Samsung Financing, which allows you to pay for your gadget of choice over time if you’re approved. It’s basically a line of credit that you can keep using if you want a new Samsung TV, phone, appliance, or more.
However, Samsung Financing works with a third-party service called MyOnline.net. What do you need to know about this service and can you really trust it? Or are you better off with a different line of credit service? Our review will address all the questions you may have.
What Is MyOnline All About?
When you’re approved for Samsung Financing, the company works with TD Bank. That’s all well and good because TD Bank is a fairly well-known establishment. However, TD Bank redirects you to another website called MyOnline.net. On the Samsung Financing FAQ, it notes there that one of the three ways you can pay make a payment is online via MyOnline.net.
How to Enroll
To create an , head over to MyOnline.net and select “.” From there, you’ll be redirected to a page where you can type in your credentials. Since you don’t have one yet, tap on the link that says “Not Enrolled? now.” It should be smooth-sailing from there. You just have to enter personal and sensitive information, such as your number, name, social security number, email address, and other details.
Once you click “Continue,” a one-time code will be sent to you via email. Enter the provided code and you can proceed to create a name and for your . After that, you’re all good to go.
Is MyOnline Legit?
For the most part, it does seem like MyOnline is a legitimate service ed under TD Bank. Not only that, the fact that the official Samsung Financing website blatantly mentioned MyOnline.net should offer a bit of peace of mind as to its validity and whether you can trust it.
Common Complaints
MyOnline may be a legit website, but it’s not free from criticism. In fact, most of the online reviews are complaints and reports against the site. We’ve listed down some of the most common complaints people have had about the service:
Poor Customer Service
Apparently, customers have had a very difficult time trying to a customer service representative. There’s one customer who spent almost an hour trying to get ahold of a live person to talk to about their concern, but there was no option to do so. People have reported that they only ever got to talk to a bot, which can get understandably frustrating because bots don’t always have the answers.
Dodgy Website
Many customers were surprised by MyOnline’s website because it looks like a very sketchy website. It doesn’t look like a website that’s ed under a renowned bank, which has caused much hesitation.
Extra Charges
Some customers weren’t thrilled to find extra charges in their bank even though they already paid on time. What makes it worse is that there’s no explanation of where these fees come from, and since MyOnline’s customer service doesn’t respond, customers have no way of knowing.
Conclusion
While online payments are incredibly convenient, it might actually be the opposite in this case. We weren’t able to find a good review about MyOnline.net, which really says a lot. If you’re planning to apply for Samsung Financing, it’s probably best if you pay through another method instead of via online payment.
